1. These terms
   1. What these terms cover. These are the terms and conditions on which we supply services to you, these can be digital content.
   2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
   1. Who we are. We are The Chartered College of Teaching a charity incorporated by the Royal Charter with number RC000128. Our address is Pears Pavilion, Coram Campus, 41 Brunswick Square. London WC1N 1AZ. Our registered VAT number GB 310956417.
   2. How to contact us. You can contact us by telephoning our customer service team at 0118 370 1709 or by writing to us at charteredteacher@chartered.college or Chartered College of Teaching, Pears Pavilion, Coram Campus, 41 Brunswick Square, London, WC1N 1AZ.
   3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us during your membership registration to the CCT or for Chartered Status.
   4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
   1. How we will accept your order. Subject to eligibility requirements (including membership of the Chartered College of Teaching), once your purchase is complete and payment has been made we will provide you with access to the services detailed in the product overview. The relevant date of contract will be the confirmation email of your Order.
   2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because our services are limited or out of stock, there was an issue with your registration or you don’t fit the criteria required, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   3. We sell to the UK and worldwide. Our membership and services are open to all candidates worldwide, subject to meeting the necessary eligibility requirements and paying the required fees. All fees are payable in British Pound.
   4. Eligibility. Individuals enrolling on CCT courses must hold membership of the Chartered College of Teaching for the duration of their enrolment and ensure they meet any specific eligibility requirements for the course they are enrolling on. Details of eligibility requirements for specific courses can be found in the Product Overview.

4. Our Products & Services
   1. The Products. Details of our products and services can be found in the Product Overview. They are summarised below;
   2. Digital Access. Each assessment unit includes full guidance documents for the relevant assessments and examinations and a range of core content/guides which may include audio, visual and written formats. You will have access to each assessment unit for a period of 18 months.
   3. Annual Increase. In order to monitor and adjust certain products and services to give you the best membership possible, we may increase our charges annually.
   4. Assessments. Certification will be subject to successfully passing the relevant assessments within that course. All assessments will need to be completed within 18 months from date of purchase.
   5. The results of the assessments will be confirmed to you in writing, in line with the dates specified on MyPD.
   6. If you fail an assessment as it does not meet the minimum standard to pass, you will be contacted by the Chartered College of Teaching and provided with details for resubmission. To submit a resubmission you will be charged a fee as set out in the Candidate Policies Handbook. You have 18 months to complete each assessment unit from date of purchase. You may resubmit any single assessment a maximum of three times within the 18 month period that you have access to the assessment unit. If you do not pass an assessment within the 18 month period you will need to repurchase the assessment unit.
5. Our rights to make changes
   1. Minor changes to the products. We may change the products:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services.
   2. More significant changes to the products and these terms. In addition, as we informed you in the description of the services, we may make the following changes to these terms and the services, but if we do so we will notify you in a timely manner.
   3. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
6. Providing the products
   1. When we will provide the products. During the order process we will let you know when we will provide the services to you and when you can start using our products.
      1. If the products are one-off. We will make available the products on the date set out in the order. The completion date for each product can be found in the Overview Document below.
      2. If the products are ongoing services or a subscription for assessments or digital content. We will supply the products and digital content to you until either the end of the contract, or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 13. If at any time your membership lapses, the Chartered College of Teaching will revoke all services until the membership is renewed.

1. 2. We are not responsible for delays outside our control. If our supply of the products and services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   3. Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:
      • deal with technical problems or make minor technical changes;
      • update the products to reflect changes in relevant laws and regulatory requirements;
      • make changes to the product as requested by you or notified by us to you (see clause 5).
   4. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 2 weeks we will allow suspension of the payment of the services whilst the services are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7. Your rights to end the contract
   1. You can always end your contract with us. Your rights when you end the contract will depend on what services or products you bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
      • In all other cases (if we are not at fault and there is no right to change your mind), see clause7.
   2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. This is known as the cooling period. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
   3. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
      • digital products after you have accessed the unit content;
      • services, once these have been completed, even if the cancellation period is still running;
      • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
   4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      • Have you bought services? If so, you have 14 days after you have accepted  our terms and conditions to confirm that we accept your order. However, once we have completed the services (provided you access to the support materials) you cannot change your mind, even if the period is still running.
      • Have you bought digital content for download or streaming if so, you have 14 days after the day we email you to confirm our terms and conditions or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

8. How to end the contract with us (including if you have changed your mind)
   1. Tell us you want to end the Registration. To end the contract with us, please let us know by doing the following:
      • Email. Email us at charteredteacher@chartered.college. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9. Data Retention Policy
   1. How we will use your work, assignments and meetings. We use candidates’ work and materials for marketing, teaching and examination preparation purposes. By agreeing our terms, you are agreeing to permit us to use your work and materials for such purposes and to assign all work carried out by you within all assessment units to us, including all existing and future intellectual property rights in such work and all materials embodying these rights to the fullest extent permitted by law except that of video footage which remains the sole property of your organisation or school. Insofar as such rights do not vest automatically by operation of law or under these terms, you agree to hold the legal title in such rights on trust for us and for our benefit.
   2. All work used will be redacted to ensure candidate privacy. You agree not to sell, disclose or destroy any such work nor will you give any other person or company the right to use any of the work without the written agreement of the Chartered College of Teaching. You can use and publish up to 50% of the content submitted. Any more than 50% will require written permission from the Chartered College of Teaching.
      Data Retention Policy. By signing this agreement you will be agreeing with our Data Retention Policy that can be found on our website.

10. Intellectual Property Rights
    1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, which can be found at chartered.college/our-privacy-policy. We will supply the assessments to you and process payment for the assessments, and contact you with any supporting content or opportunities that will support you to work towards Chartered Teacher Status. You can stop receiving this information at any time by contacting us.
    2. All registered members who sit the assessment will consent and agree that the Chartered College of Teaching will use part of the assessment material for fair dealing for purposes of illustration for instruction, pursuant to Copyrights Design and Patents Act 1988 ‘CDPA’.
       Key requirements using members assessmentsSection 32(1) of the CDPA permits fair dealing with a work for the sole purpose of illustration for instruction, provided that the dealing is:
       • For a non-commercial purpose;
       • By a person giving or receiving instruction or preparing for giving or receiving instruction,
       • Accompanied by a sufficient acknowledgement, unless this would be impossible for reasons of practicality or otherwise.

       For example the Chartered College of Teaching registered members will give permission for the Chartered College of Teaching to give and receive instructions, including upcoming deadlines and feedback on assessments submitted

       The term of this contract purports to prevent or restrict the doing of any act which, by virtue of section 32 would not infringe copyright, that term is unenforceable.

       Registered members are not able to publish more than 50% of their assessments post examination without our written consent.

11. Key requirements using digital material and other provided by the Chartered College of Teaching
    1. Members are not permitted to download and use for commercial purposes, sharing purposes or any other reasons, the digital materials and services provided by us during the period of completing a Chartered Teacher assessment or registration unit.
    2. All access to digital materials and services will cease to apply upon expiry of the membership, if it is not renewed and paid for in advance.
12. How we may use your personal information
    1. Your personal information will only be given to third parties where you have provided consent for us to do so. We will also use your information if the law requires or allows us to do so.
13. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a product or services at any time by writing to you if:
       • you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
       • you are no longer holding a position as a teacher or school leader;
       • if you fail to provide us with a change of circumstances within 28 days. For example, change of school, your qualification status regarding any disciplinaries or misconduct at place of work.
       • you behave in a way that is inappropriate, unethical or could cause damage or loss to us, our staff or other candidates as determined by one of our senior leadership team;
       • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a reference from the school that employs you or a replacement reference should you change positions.
       • If your payment plans or direct debit details change, please contact us as soon as possible to let us know

14. If there is a problem with our services
    1. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 02034337624 or write to us  at charteredteacher@chartered.college
    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. a)              If your product is digital content, for example a membership registration, access to digital support materials and other online resources, assessments purchases, submitting assessments, re-submitting and assessment feedback. The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: b) If your digital content is faulty, you’re entitled to a repair or a replacement. c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

 

15. Price and payment
    1. Where to find the price for the product. The price of the registration and assessment units (which includes VAT) will be the price indicated at the point of purchase. We will not provide any reduction, compensation or payment of any travel, accommodation or other expenses. We take all reasonable care to ensure that the price of the assessment advised to you is correct. However please see clause 3.2 for what happens if we discover an error in the price of the product you order. There is no VAT payable as this product is exempt from VAT
    2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some Chartered Status assessment units may be incorrectly priced.
    3. When you must pay and how you must pay.
       • Registration must be paid in full to have access to online services.
       • Course enrolment fees must be paid in full to have access to supporting materials and submit  assessments to be assessed.
       • Assessment and course fees can be self-funding or funded by an organisation on your behalf. If the latter occurs the organisation will be provided by a voucher code, which you will need to provide to the Chartered College of Teaching at the point of purchase
    4. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
16. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are not liable for any loss or damage, as a result of third party failures or negligence.
17. Other important terms
    1. We may transferThe processes of applying learning to new situations this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract If you are unhappy with the transfer you may contact us to end the contract within two (2) weeks of us telling you about it and we will refund you any payments you have made in advance for products not provided.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if access to content has commenced, the person is unable to provide payment or the person is unable to provide the required information.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any right to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. The Courts in England and Wales shall have the exclusive rights to settle any dispute or claim arising out of or in connection with these terms and conditions or its subject matter or formation including non-contractual disputes or claims.
    7. How we deal with disputes. If a dispute arises out of or in connection with this agreement (Dispute), either party shall give to the other written notice of the Dispute, setting out its nature and full particulars (Dispute Notice), together with relevant supporting documents. We shall attempt in good faith to resolve the Dispute. If we are for any reason unable to resolve the Dispute within 30 days of service of the Dispute Notice, we agree to enter into mediation in good faith to settle the Dispute in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed between us within ten (10) days of service of the Dispute Notice, the mediator shall be nominated by CEDR. The commencement of mediation shall not prevent you or us from commencing or continuing court proceedings in relation to the Dispute under clause 15.6, which shall apply at all times.
    8. Plagiarism, Collaboration and Collusion All Chartered Status candidates are required to abide by the policies set out in the Candidate Policies Handbook. Any suspicion of plagiarism, collusion or collaboration will be reported to moderators for investigation. Upon a positive outcome, the candidate assessment would be deemed a fail.

 

PRODUCT OVERVIEW

Product name: Planning your Professional Learning
Services	1. Access to an online learning platform (MyPd) which will contain:  Course content in a range of formats Assessment guidance Multiple Choice Question (MCQ) examination Practice examination
Expectations	Candidates will be expected to: 1. Use the supporting content to develop a professional learning plan. 2. Complete the multiple choice question (MCQ) examination within 18 months of purchasing the course 3. Demonstrate Professional Behaviours that are commensurate with being a member of a professional body and learning community.
Duration of access	18 months
Eligibility	Membership of the Chartered College of Teaching for the duration an individual requires access to the course

 

Product name: Supporting pupil mental health
Services	1. Access to an online learning platform (MyPd) which will contain:  Links to relevant bitesize CPD units Assessment guidance Multiple Choice Question (MCQ) examination Practice examination
Expectations	Candidates will be expected to: 1. Engage with the supporting content. 2. Complete the multiple choice question (MCQ) examination within 18 months of purchasing the course 3. Demonstrate Professional Behaviours that are commensurate with being a member of a professional body and learning community.
Duration of access	18 months
Eligibility	Membership of the Chartered College of Teaching for the duration an individual requires access to the course

 

Product name: Supporting evidence-informed teaching and learning
Services	1. Access to an online learning platform (MyPd) which will contain:  Course content in a range of formats Assessment guidance Multiple Choice Question (MCQ) examination Practice examination
Expectations	Candidates will be expected to: 1. Engage with the supporting content. 2. Complete the multiple choice question (MCQ) examination within 18 months of purchasing the course 3. Demonstrate Professional Behaviours that are commensurate with being a member of a professional body and learning community.
Duration of access	18 months
Eligibility	Individuals must hold associate membership of the Chartered College of Teaching for the duration theyl require access to the course (this course is only available to associate members).